Clínica Odontológica Protección Oral
According to our open methodology, this clinic scored 53.9/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #9 of 11 ranked clinics · Last checked: 25 September 2026
53.9/100
Positions by Rating Profile
- Overall Transparency & Trust#953.9/100
- Best for Expats#1053.5/100
- Best for Dental Implants#952.2/100
- Best for Emergency Dental Care#557.8/100
- Best Price Transparency#940.8/100
- Best English-speaking Clinicsnot ranked
- Best for Families / Children#757.5/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No sedation/general anaesthesia info found on site
Summary
Two-location Bogotá clinic (Santa Bárbara and Av. Boyacá) offering emergency dental care (daily 9:00-21:00; the clinic states it no longer offers 24-hour care) plus implants, orthodontics, surgery and pediatric dentistry. Lists staff names and works with prepaid medical plans and financing providers.
Staff are listed by name and role; no license numbers published.
Strengths
- Information Transparency: 16 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 2 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; x-ray / imaging price listed)
- Reputation & Reviews: 9.5 of 20 verifiable points (missing: google rating (Bayesian-adjusted); no recurring complaints; active Facebook presence; tripAdvisor presence; other review platforms)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
16 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
Price Transparency
2 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published Blog articles quote 'cost in Bogotá' ranges explicitly framed as market estimates, not this clinic's own prices [proteccion-oral-deepen-8] [proteccion-oral-deepen-9] | 0/3 |
| ✗ | Cleaning price listed No cleaning price on any dedicated service page [proteccion-oral-deepen-10] | 0/2 |
| ✗ | Filling price listed No filling price on any dedicated service page [proteccion-oral-deepen-11] | 0/2 |
| ✗ | Crown price listed No crown price on the rehabilitation page [proteccion-oral-deepen-12] | 0/2 |
| ✗ | Implant price listed No implant price on the dedicated implant page; only a generic Bogotá market range in an unrelated blog post [proteccion-oral-deepen-13] | 0/2 |
| ✓ | Consultation price listed Free initial assessment offered [proteccion-oral-deepen-14] [proteccion-oral-deepen-15] | 2/2 |
| ✗ | X-ray / imaging price listed No standalone X-ray price found on any read page [proteccion-oral-deepen-20] [proteccion-oral-deepen-17] | 0/2 |
Reputation & Reviews
9.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✗ | Google rating (Bayesian-adjusted) Santa Bárbara sede as of 2026-08-26. A second sede (Av. Boyacá, 'Clínica Odontológica Protección Oral - Sede Av Boyacá.') shows a separate, lower Google rating of 2.7 from 268 reviews per the same Maps session — this two-location clinic has a notably mixed/low reputation across its sedes. [proteccion-oral-deepen] | 0/6 |
| ◐ | Google review volume as of 2026-09-25 (was 278 on 2026-08-26) [proteccion-oral-deepen-26] | 2.5/3 |
| ✓ | Review recency as of 2026-09-25 [proteccion-oral-deepen-21] | 3/3 |
| ✓ | Clinic responds to reviews Owner replies to several reviews, e.g. dated 2026-08-20 [proteccion-oral-deepen-22] | 2/2 |
| ✗ | No recurring complaints Multiple independent low reviews describe unreliable appointments/hours and rude front-desk staff, including the owner conceding the advertised 24-hour emergency service no longer exists [proteccion-oral-deepen-18] | 0/2 |
| ✓ | No suspicious review patterns Histogram is far from 100% 5-star (50%); a genuinely mixed rating distribution, not a manipulation pattern [proteccion-oral-deepen-23] | 2/2 |
| ✗ | Active Facebook presence The clinic's site links WhatsApp and Google Maps but no Facebook page; three Facebook searches (short name, full name, phone number) found no page of the clinic [proteccion-oral-deepen-27] | 0/1 |
| ✗ | TripAdvisor presence No matching business found on TripAdvisor [proteccion-oral-deepen-19] | 0/0.5 |
| ✗ | Other review platforms No profile on WhatClinic, Dental Departures, Doctoralia, Bookimed or Trustpilot (checked 2026-10-01). [proteccion-oral-platforms] [proteccion-oral-platforms-2] [proteccion-oral-platforms-3] [proteccion-oral-platforms-4] [proteccion-oral-platforms-5] | 0/0.5 |
Medical Infrastructure
11 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray X-rays and photographs taken during the initial consultation [proteccion-oral-deepen-16] [proteccion-oral-deepen-24] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery [s1] | 2/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ✓ | Emergency care Emergency care at both branches 9:00-21:00 (holidays 7:00-19:00); the site states it does not offer 24-hour care. [s1] | 1.5/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
6 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ? | English spoken | 0/2.5 |
| ✓ | Pre-visit consultation possible Initial consultation includes X-rays, photographs and a treatment plan before commitment [proteccion-oral-deepen-16] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✓ | Convenient opening hours Google Business Profile lists Saturday and Sunday hours [proteccion-oral-deepen-25] | 1.5/1.5 |
AI & Search Visibility
4 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Bogotá", "English speaking dentist Bogotá", "dental implants Bogotá", "emergency dentist Bogotá", "Bogotá dental clinic for expats".
| ✗ | Mentioned for: best dentist Bogotá [proteccion-oral-deepen-4] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Bogotá [proteccion-oral-deepen-5] | 0/1 |
| ✓ | Mentioned for: dental implants Bogotá Reconfirmed 2026-08-26 with a fresh, dated organic-result observation (previous citation was undated). [sq] | 1/1 |
| ✗ | Mentioned for: emergency dentist Bogotá [proteccion-oral-deepen-6] | 0/1 |
| ✗ | Mentioned for: Bogotá dental clinic for expats [proteccion-oral-deepen-7] | 0/1 |
| ✓ | Structured data on website JSON-LD includes a Dentist entity [s1] | 1.5/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: REPS habilitación 110010703901 y 110010703902 (Clínica Odontológica Protección Oral S.A.S. / COPO S.A.S., IPS — 2 sedes) (REPS searched for 'PROTECCION ORAL' filtered to Bogotá — exact match on both published sedes: main (Av Cra 19 #125-26 Piso 1) and 'Sede Av Boyacá' (Avenida Carrera 72 #9-97 — Av. Boyacá is officially named Av. Carrera 72 in Bogotá's street nomenclature, so this matches). Verified 2026-08-25.) [proteccion-oral-lic] [proteccion-oral-lic-2]
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Patricia Velandia [s1] | Directora Científica | not verified |
| Dorian Serrano [s1] | Rehabilitación oral | not verified |
| Mauricio Domínguez [s1] | Odontólogo | not verified |
| Marcela Fuentes [s1] | Odontóloga | not verified |
| Rober Pineda [s1] | Rehabilitador | not verified |
| Katherine Mojica [s1] | Odontóloga general | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: English spoken
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://proteccionoral.com/ |
|---|---|
| Phone | +57 316 010 2183 |
| +57 316 010 2183 | |
| Google Maps | Map listing |
| Address | Av. Cra 19 #125-26 (Santa Bárbara); Av. Boyacá #9-97, Bogotá |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://proteccionoral.com/ | Site-wide JSON-LD scan (39 of 40 pages): types include Dentist, Organization, ContactPoint, Service | 2026-09-25 |
| sq | search:dental implants Bogotá | AI/search visibility scout 2026-08-26: proteccionoral.com ranks as an organic Bing result ('Implantes dentales en Bogotá | Valoración y financiación'). | 2026-08-26 |
| proteccion-oral-lic | https://www.datos.gov.co/resource/c36g-9fc2.json?codigohabilitacion… | REPS record: Clínica Odontológica Protección Oral, IPS, habilitada, Av Cra 19 #125-26 Piso 1, Bogotá D.C. | 2026-08-25 |
| proteccion-oral-lic-2 | https://www.datos.gov.co/resource/c36g-9fc2.json?codigohabilitacion… | REPS record: Clínica Odontológica Protección Oral Sede Av Boyacá, IPS, habilitada, Av Cra 72 #9-97, Bogotá D.C. | 2026-08-25 |
| proteccion-oral-deepen | https://www.google.com/maps/place/Oral+Dental+Clinic+Protection/@4.… | Google rating 3.3 (278 reviews) for the Santa Bárbara sede as of 2026-08-26 | 2026-08-26 |
| proteccion-oral-deepen-4 | search:best dentist Bogotá | AI/search visibility scout 2026-08-26: not present in top Bing results for this query. | 2026-08-26 |
| proteccion-oral-deepen-5 | search:english speaking dentist Bogotá | AI/search visibility scout 2026-08-26: not present in top Bing results for this query. | 2026-08-26 |
| proteccion-oral-deepen-6 | search:emergency dentist Bogotá | AI/search visibility scout 2026-08-26: not present in top Bing results for this query (despite offering advertised 24/7 emergency care). | 2026-08-26 |
| proteccion-oral-deepen-7 | search:dentist for expats Bogotá | AI/search visibility scout 2026-08-26: not present in top Bing results for this query. | 2026-08-26 |
| proteccion-oral-deepen-8 | https://proteccionoral.com/cuando-es-necesario-extraer-las-muelas-d… | Article: "El precio...puede variar...la clínica donde se realice. En Bogotá, los costos pueden oscilar entre...", then "ofrecemos precios accesibles" with no figure | 2026-09-25 |
| proteccion-oral-deepen-9 | https://proteccionoral.com/servicios-odontologicos/ | Service hub page read; no clinic price list | 2026-09-25 |
| proteccion-oral-deepen-10 | https://proteccionoral.com/servicios-odontologicos/periodoncia/ | Page read in full; no $ figure | 2026-09-25 |
| proteccion-oral-deepen-11 | https://proteccionoral.com/servicios-odontologicos/odontologia-gene… | Page read in full; no $ figure | 2026-09-25 |
| proteccion-oral-deepen-12 | https://proteccionoral.com/servicios-odontologicos/rehabilitacion-o… | Page read in full; no $ figure | 2026-09-25 |
| proteccion-oral-deepen-13 | https://proteccionoral.com/servicios-odontologicos/implantes-dental… | Page read in full; no $ figure | 2026-09-25 |
| proteccion-oral-deepen-14 | https://proteccionoral.com/cuanto-cuesta-una-rehabilitacion-oral-en… | "Agenda tu valoración gratuita por WhatsApp aquí" | 2026-09-25 |
| proteccion-oral-deepen-15 | https://proteccionoral.com/servicios-odontologicos/blanqueamiento-d… | "Agenda tu consulta gratuita hoy mismo" | 2026-09-25 |
| proteccion-oral-deepen-16 | https://proteccionoral.com/preguntas-frecuentes/ | Page describes an initial evaluation consultation with diagnostic X-rays and a treatment-plan discussion | 2026-09-25 |
| proteccion-oral-deepen-17 | https://proteccionoral.com/servicios-odontologicos/cirugia-oral/ | Page mentions X-rays if applicable, no price | 2026-09-25 |
| proteccion-oral-deepen-18 | https://www.google.com/maps?cid=5002885242497983714&hl=en | Jenny Sella (2026-08-20): confirmed appointments not honored across 3 visits; Jeraldine Cardona (2026-08-09): turned away despite '24-hour' emergency claim, owner reply admits "Protección Oral ya no ofrece atención de urgencias 24 horas"; Pedro Alexader Rodriguez (2024-05-03): same-day WhatsApp appointment found the clinic closed; Jenny Triana (2025-11-21) and LISS CAICEDO CRUZ (2026-05-14): rude reception/phone staff | 2026-09-25 |
| proteccion-oral-deepen-19 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Protecci… | TripAdvisor typeahead search: 12 results, all GEO/ATTRACTION entries, no matching dental clinic | 2026-09-25 |
| proteccion-oral-deepen-20 | https://proteccionoral.com/preguntas-frecuentes/ | Page mentions X-rays as part of the consultation workup, no price | 2026-09-25 |
| proteccion-oral-deepen-21 | https://www.google.com/maps?cid=5002885242497983714&hl=en | Newest-sorted Google reviews: most recent dated 2026-09-22 | 2026-09-25 |
| proteccion-oral-deepen-22 | https://www.google.com/maps?cid=5002885242497983714&hl=en | Owner reply to Sara Striedinger (2026-08-20): "Lamentamos que tu experiencia con el último servicio no haya sido satisfactoria..." | 2026-09-25 |
| proteccion-oral-deepen-23 | https://www.google.com/maps?cid=5002885242497983714&hl=en | Histogram [1★107,2★9,3★4,4★20,5★139]; 5-star share only 50%, dates spread, no burst pattern | 2026-09-25 |
| proteccion-oral-deepen-24 | https://proteccionoral.com/preguntas-frecuentes/ | Page: "nuestro ortodoncista revisará tus dientes y tomará radiografías y fotografías de tu boca" | 2026-09-25 |
| proteccion-oral-deepen-25 | https://www.google.com/maps?cid=5002885242497983714&hl=en | Google listing hours: Mon-Fri 7:00-21:00, Sat 7:00-19:00, Sun 7:00-19:00 | 2026-09-25 |
| proteccion-oral-deepen-26 | https://www.google.com/maps?cid=5002885242497983714&hl=en | Google listing 2026-09-25: 3.3 from 279 reviews | 2026-09-25 |
| proteccion-oral-deepen-27 | https://www.facebook.com/ | Facebook pages matching "Proteccion Oral Bogota", "Clinica Odontologica Proteccion Oral" and the clinic's phone +57 316 010 2183: unrelated clinics with similar names in other countries and a third-party post naming the clinic; no page of the clinic itself | 2026-09-30 |
| proteccion-oral-platforms | https://www.whatclinic.com/dentists/colombia/bogota | WhatClinic: its Bogotá dentist directory read page by page (3 pages, 26 of the 28 clinics it announces) and checked against its clinic-profile sitemaps (31 Bogotá profiles) and direct profile addresses for the clinic's name — no profile of Protección Oral (a former "Clínica Odontológica Protección Oral" address now redirects to the city directory) (checked 2026-10-01) | 2026-10-01 |
| proteccion-oral-platforms-2 | https://www.dentaldepartures.com/dentists/colombia | Dental Departures: its clinic search lists 32 clinics in Colombia, 12 in Bogotá — not Protección Oral (checked 2026-10-01) | 2026-10-01 |
| proteccion-oral-platforms-3 | https://www.doctoralia.co/sitemaps/monolith/sitemap.facility.xml | Doctoralia Colombia: none of the 5,091 clinic pages in its facility sitemap is Protección Oral, and its search for the name in Bogotá returns "No hemos encontrado" (checked 2026-10-01) | 2026-10-01 |
| proteccion-oral-platforms-4 | https://bookimed.com/clinics/country=colombia/ | Bookimed: none of the 2,127 clinic pages in its clinic sitemap (16 clinics in its Colombia ranking) is Protección Oral (checked 2026-10-01) | 2026-10-01 |
| proteccion-oral-platforms-5 | https://www.trustpilot.com/review/proteccionoral.com | Trustpilot: no company page for proteccionoral.com (checked 2026-10-01) | 2026-10-01 |
Change History
| Date | Change |
|---|---|
| 2026-10-01 | Reviews on other platforms re-checked: no profile on WhatClinic, Dental Departures, Doctoralia, Bookimed or Trustpilot; the directory pages cited earlier only repeated the clinic's Google rating and the yellow-pages listing carries no reviews, so this is now marked no. |
| 2026-09-30 | The clinic's site links WhatsApp and Google Maps but no Facebook page. Searched Facebook by the clinic's short name, its full name and its phone number; none of the searches found a page of the clinic. Recorded absence on Facebook. |
| 2026-09-25 | Re-read on 2026-09-25: the clinic's site (service, FAQ, membership and cost-article pages) and its Google listing. Recorded: a free initial assessment; X-rays in the consultation workup; structured data; Saturday and Sunday hours. The site's "cost in Bogotá" articles quote city-wide market ranges, not the clinic's own prices, so no price is counted as published. Google reviews: 279 total with a mixed rating; recurring complaints about missed appointments and unavailable emergency care. Not listed on TripAdvisor. |
| 2026-08-26 | Deepen 2026-08-26: rechecked Google rating for the Santa Bárbara sede (3.3, 278 reviews, previously unset) via Maps place page, added pin coords + place URL; noted the Av. Boyacá sede's separate, lower 2.7/268 rating observed on the same visit; added 2 external sources (MedicalTourismChat, Páginas Amarillas) — onOtherPlatforms now true (was null); visibility scout 5 queries (4 nulls filled, all false; aiMention_implants reconfirmed true with a freshly dated source); sedation researched — no info found, left null; no uncited sources to triage (all 3 existing sources already cited). |
| 2026-08-25 | License verification 2026-08-25 against REPS: both sedes FOUND with exact address matches (110010703901, 110010703902). All 6 named staff are null because ReTHUS (dentist scope) is geo-fenced and ID-number-only. |
| 2026-07-12 | Initial data collection. |
A question or a correction?
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